Bed Bro Privacy Policy

Bed Bro was built from the ground up for Pakistani players. That means everything on this platform — deposits in PKR, support in languages Pakistani users prefer, game selections based on what Pakistani players enjoy — is designed with you in mind. Your privacy is no different. We are not a faceless multinational platform operating a boilerplate privacy document. This Policy reflects how Bed Bro actually handles your data in practice.

Pakistani players share sensitive information with Bed Bro: CNIC details during verification, mobile wallet information for Easypaisa or JazzCash deposits, email addresses and phone numbers. Every piece of that information carries a responsibility, and this Policy explains precisely how we meet it.

Bed Bro is the operator of the online gaming platform accessible at bedbro.bet. Bed Bro acts as the data controller in respect of the personal information collected through the platform. As data controller, Bed Bro determines the purposes for which personal data is collected and the means by which it is processed.

If you have any questions about how Bed Bro handles your data, you can contact our privacy team at any time by emailing support@bedbro.bet. We aim to respond to all privacy-related queries within 5 working days.

Bed Bro collects personal data in several categories. The table below sets out what we collect and why:

We do not collect sensitive categories of personal data such as medical information, political opinions or biometric data, except where strictly required for identity verification purposes and with your explicit consent.

Bed Bro collects personal data through several channels:

• Registration form: When you create your Bed Bro account, you provide identity and contact data directly.
• Identity verification: When you complete the verification process, you may upload a copy of your CNIC, passport or driving licence. These are processed by our third-party verification partner and not stored on Bed Bro servers beyond the period required for compliance.
• Deposits and withdrawals: When you transact via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, transaction metadata is recorded. Full payment credentials are never stored by Bed Bro — they pass through certified payment gateways only.
• Platform activity: Usage data is captured automatically as you navigate the platform, place bets and interact with games.
• Cookies and tracking technologies: When you visit bedbro.bet, our website uses cookies and similar technologies to collect technical and usage data. See Section 9 for full details.
• Support interactions: When you contact Bed Bro support via live chat or email, the content of that communication is stored as part of your account record.
• Third-party sources: Bed Bro may receive data about you from identity verification agencies, fraud prevention databases and payment processors, solely for the purpose of verifying your identity and protecting the platform.

Bed Bro uses the personal data it collects for the following purposes:

• Account management: To create, maintain and secure your Bed Bro account, verify your identity and process your PKR transactions.
• Payment processing: To handle deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment gateways.
• Regulatory compliance: To meet age verification, anti-money laundering (AML) and know-your-customer (KYC) obligations under applicable law.
• Fraud prevention and security: To detect and prevent fraudulent activity, multi-accounting, unauthorised access and other prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, apply player-set limits and communicate relevant responsible gaming information. More detail is on the Responsible Gaming page.
• Customer support: To respond to your queries, resolve disputes and maintain records of service interactions.
• Platform improvement: To analyse usage patterns, improve game performance on Pakistani mobile networks, test new features and optimise the overall user experience.
• Marketing communications: To send you bonus offers, promotional updates and platform news — but only where you have given consent or where Bed Bro has a legitimate interest in communicating existing offers to existing players. You can opt out of marketing at any time.
• VIP programme administration: To track your activity, calculate VIP tier and cashback entitlements and manage your personal VIP host relationship at Gold tier and above.

Bed Bro processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the Bed Bro gaming service you have signed up for — account management, payments and game access.
• Legal obligation: Processing required to comply with applicable law, including age verification, AML/KYC checks and transaction record-keeping.
• Legitimate interests: Processing that serves Bed Bro's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, security and platform improvement.
• Consent: Where Bed Bro relies on your consent — for example, for marketing communications or certain types of profiling — you can withdraw consent at any time by contacting support@bedbro.bet or using the opt-out link in any marketing email.

Bed Bro does not sell your personal data to any third party. We share data only where it is necessary for the operation of the platform or required by law. The categories of recipients are as follows:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners for IBFT processing and Visa/Mastercard acquiring banks receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: Third-party KYC and AML screening services receive identity documents and personal details strictly for verification purposes.
• Game providers: Some game suppliers may receive your player ID and betting data to operate their games on the Bed Bro platform. They are contractually bound not to use this data for any other purpose.
• Technology and infrastructure providers: Cloud hosting, security and analytics service providers who process data on Bed Bro's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where Bed Bro is legally required to disclose information — for example, in response to a valid court order, regulatory request or AML investigation.
• Fraud prevention networks: Industry fraud prevention databases where sharing is necessary to protect the platform and its players from fraudulent activity.

Bed Bro takes particular care with financial data because of the sensitivity involved when Pakistani players deposit and withdraw money via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card payments.

The key points you should know about how Bed Bro handles payment data:

• Bed Bro does not store full payment credentials (wallet PINs, card numbers, CVV codes, bank account passwords) on its own servers at any point.
• All payment transactions are routed through certified PCI-DSS compliant payment gateways. Bed Bro receives only a transaction reference and amount confirmation.
• Transaction history — the amounts, dates and payment method types for your PKR deposits and withdrawals — is retained as part of your account record for the period required under applicable law and for the purposes of dispute resolution.
• Bed Bro monitors transaction patterns for signs of money laundering or fraud. This monitoring is a legal obligation, not an optional measure.
• If a suspicious transaction is identified, Bed Bro may be required to file a report with the relevant Pakistani financial intelligence unit. This is a legal obligation that Bed Bro cannot disclose to the subject of the report.

The Bed Bro website uses cookies and similar technologies to improve your experience, keep you logged in securely and understand how the platform is used. Here is a straightforward breakdown of what we use and why:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session security and remember your preferences within a single visit. You cannot opt out of essential cookies and continue to use the platform.
• Analytics cookies: These help Bed Bro understand how players navigate the platform — which pages are visited most, how long sessions last and where players encounter difficulties. This data is aggregated and used only to improve the platform. It is not used to build individual profiles for marketing.
• Preference cookies: These remember settings you have selected, such as language preference or display settings, so you do not need to reconfigure them on every visit.
• Security cookies: These support fraud detection and help Bed Bro identify unusual activity patterns that may indicate account compromise.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing Bed Bro but may affect certain personalisation features. Blocking essential cookies will prevent login and normal platform use.

Bed Bro implements a multi-layered approach to protecting the personal data of Pakistani players. The security measures in place include:

• TLS encryption for all data in transit between your device and Bed Bro servers.
• Encryption at rest for all stored personal data and account records.
• Role-based access controls — Bed Bro staff can access personal data only where it is necessary for their specific job function.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication available for player accounts and mandatory for internal staff access to player data.
• Fraud detection systems that monitor account activity and transaction patterns in real time.
• Secure, access-controlled data centres with physical security measures.

While Bed Bro takes all reasonable technical and organisational measures to protect your data, no system is 100% immune to risk. In the event of a data breach that is likely to result in a risk to your rights, Bed Bro will notify affected players in accordance with applicable legal requirements.

Bed Bro retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any legal retention obligations. The general retention periods are as follows:

• Account data: Retained for the duration of your active account plus 5 years after account closure, to meet regulatory record-keeping requirements.
• Transaction records: Retained for 7 years from the date of the transaction in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for 5 years after the end of the account relationship, in line with AML/KYC regulatory requirements.
• Support communications: Retained for 3 years from the date of the communication, to support dispute resolution and service improvement.
• Technical and usage logs: Retained for up to 12 months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as you are a registered Bed Bro player, plus 1 year after account closure.

Where data is no longer required and there is no legal obligation to retain it, Bed Bro will securely delete or anonymise it.

As a Bed Bro player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@bedbro.bet with the subject line "Data Rights Request". We will respond within 30 days.

Please note that some rights are subject to exemptions — for example, Bed Bro may not be able to delete certain data where we have a legal obligation to retain it for AML or regulatory purposes. We will always explain if an exemption applies to your specific request.

The Bed Bro platform is strictly for adults aged 18 and above. Bed Bro does not knowingly collect personal data from anyone under 18 years of age. If you believe a person under 18 has registered an account on Bed Bro, please contact us immediately at support@bedbro.bet. We will investigate promptly and close any underage account, deleting all associated personal data.

Bed Bro may update this Privacy Policy from time to time to reflect changes in the law, our data practices or the services we offer. When we make material changes, we will notify registered players via email and display a notice on the Bed Bro homepage. The "Last updated" date at the top of this page will always reflect the most recent revision.

Continued use of the Bed Bro platform after a policy update constitutes acceptance of the revised Policy. If you do not agree with the changes, you may close your account by contacting support and requesting voluntary account closure. Any real money balance will be returned to your registered PKR payment method after verification.

If you have any questions about this Privacy Policy, want to exercise a data right, or wish to report a privacy concern, please contact the Bed Bro privacy team:

• Email: support@bedbro.bet — Subject line: "Privacy Policy Query" or "Data Rights Request"
• Live chat: Available 24/7 through the Bed Bro platform once you are logged in.
• Response time: Privacy queries are acknowledged within 48 hours and fully responded to within 30 days.

If you are not satisfied with how Bed Bro has handled your personal data or responded to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

For other account-related queries, please visit our FAQ page. For details of your gaming rights and responsibilities, see the Terms and Conditions. For responsible gaming tools and support resources, visit the Responsible Gaming page.